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AI+ Customer Service™ Spanish
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Introduction
Course Introduction
Audio Book: Introduction AI+ Customer Service
Module 1: Introduction to AI in Customer Service
1.1 Early Concepts and Theoretical Foundations of AI
1.2 Key Milestones and Technological Breakthroughs
1.3 Evolution from Academic Research to Commercial Applications
1.4 Artificial Intelligence, Machine Learning, and Deep Learning
1.5 Common Misconceptions and Demystifying AI
1.6 Automating Routine Tasks and Reducing Response Times
1.7 Role of AI in Data Analysis
1.8 Application of AI in Customer Service
1.9 Success Stories
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
Audio Book: Introduction to Artificial Intelligence (AI) in Customer Service
Podcast: Introduction to AI in Customer Service
Activity: True or false
Activity: Scenario
Activity: Knowledge Check
Hands - On 1
Hands - On 2
Quiz
Tools Walkthrough - Kommunicate
Module 2: Understanding AI Technologies
2.1 The Concept and Types of Machine Learning
2.2 Use Cases in Customer Service
2.3 Understanding NLP
2.4 Applications in Customer Service
2.5 Deep Learning and Neural Network Explained
2.6 Impact on Customer Service
2.7 AI-Driven Analytics
Module 2: Understanding AI Technologies
Audio Book: Understanding AI Technologies
Podcast: Understanding AI Technologies
Activity: Drop down
Activity: Drag and drop
Activity: Accordian
Activity: Knowledge Check
Hands - On 1
Hands - On 2
Quiz
Tools Walkthrough - Landbot.io
Module 3: Data Collection and Analysis
3.1 Types of Customer Data
3.2 Data Collection Methods
3.3 Challenges and Solutions
3.4 The Importance and Techniques of High-Quality Data
3.5 Data Accuracy and Its Impact on AI Performance
3.6 Overview of Analytical Tools
3.7 Enhancing Customer Experience: Tools and Predictive Analytics in Action
3.8 Segmentation Unleashed: Insights that Drive Action
3.9 Continuous Improvement and Case Studies
Module 3: Data Collection and Analysis
Audio Book: Data Collection and Analysis
Podcast: Data Collection and Analysis
Activity: Drag and drop
Activity: Flip card
Activity: Tab activity
Activity: Case study
Activity: Knowledge Check
Hands - On
Quiz
Tools Walkthrough - Flowxo
Module 4: Implementing AI Solutions
4.1 AI Solutions for Customer Service
4.2 System Compatibility and Integration Challenges
4.3 Strategies for Effective Integration
4.4 Training and Change Management
4.5 Key Performance Indicators (KPIs)
4.6 Analyzing and Acting on Insights
Module 4: Implementing AI Solutions
Audio Book: Implementing AI Solutions
Podcast: Implementing AI Solutions
Activity: Multiple entry
Activity: True or false
Activity: Case study
Activity: Knowledge Check
Hands - On
Quiz
Tools Walkthrough - Tidio
Module 5: Optimizing Customer Experiences
5.1 Power of Personalization
5.2 Benefits of Personalizing
5.3 Techniques and Technologies
5.4 Examples of AI-Powered Personalization
5.5 Customer Support: Automation and Enhanced Response Times
5.6 Optimizing Resource Allocation
5.7 Case Studies
Module 5: Optimizing Customer Experiences
Audio Book: Optimizing Customer Experiences
Podcast: Optimizing Customer Experiences
Activity: Multiple entry
Activity: Case study
Activity: Knowledge Check
Hands - On
Quiz
Tools Walkthrough - Zendesk
Module 6: Ethical Considerations and Trust
6.1 Foundational Ethics
6.2 Avoiding Bias
6.3 Transparency with Customers
6.4 Consent and Control
6.5 Understanding Key Regulations
6.6 Implementing Compliant Systems
Module 6: Ethical Considerations and Trust
Audio Book: Ethical Considerations and Trust
Podcast: Ethical Considerations and Trust
Activity: Scenario
Activity: Accordian
Activity: Text Entry
Activity: Knowledge Check
Hands - On
Quiz
Tools Walkthrough - Freshchat
Module 7: Future of AI in Customer Service
7.1 Overview of Emerging AI Capabilities
7.2 Potential Impact on Customer Service
7.3 Exploration of Future Applications
7.4 Realizing the Potential
7.5 Preparing for AI Evolution in Customer Service
7.6 Navigating Ethical and Societal Impacts
7.7 Engaging with Stakeholders
Module 7: Future of AI in Customer Service
Audio Book: Future of AI in Customer Service
Podcast: Future of AI in Customer Service
Activity: True or false
Activity: Carousel
Activity: Text Entry
Activity: Knowledge Check
Quiz
Tools Walkthrough - Lyro
Tools Walkthrough - Botsify
Module 8: Creating an AI Strategy for Your Organization
8.1 Assessment of Current State
8.2 Defining Objectives and Goals
8.3 Planning and Prioritization
8.4 Leadership in Driving AI Initiatives
8.5 Creating a Culture That Embraces AI Innovation
8.6 Addressing Implementation Challenges
8.7 Metrics and KPIs for AI Success
Module 8: Creating an AI Strategy for Your Organization
Audio Book: Creating an AI Strategy for Your Organization
Podcast: Creating an AI Strategy for Your Organization
Activity: Text Entry
Activity: Drag and drop
Activity: Multiple select
Activity: Knowledge Check
Hands - On
Quiz
Tools Walkthrough -Bitrix24
Tools Walkthrough -Zigpoll
Course Summary
Course Summary
AI Agents Customer Service
1.1 What Are AI Agents?
1.2 Significance of AI Agents in Customer Service
1.3 Types of AI Agents
1.4 Applications and Trends of AI Agents in Customer Service
1.5 Case Study: AI Agents in Action
Graded Assessment- 5 Questions
Resources
AI+ Customer Service Blueprint
AI+ Customer Service Detailed Curriculum
AI+ Customer Service Tools
AI+ Customer Service Resources and References
AI CERTs Exam Guidelines
AI CERTs Exam Guidelines
AI + Customer Service Examination
AI + Customer Service Examination
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